Grew up between the north east and southern of Mexico, Studied in Anahuac University, ITESM and Tongji (China), Maker of heart, love Classical music, Photography and learn new things every day, love to cook for my friends and try to learn to play piano.

Currently working as a Service Designer at HG Consulting.

Top qualities

Critical Thinker, Results-oriented, Customer-centric mindset.

Education

IronHack – UX/UI designer Bootcamp (awarded 2nd best project of the generation).

ITESM – MSc Sustainable development. (research stance at TOngji University, Marco Polo Solcarship).

IEST – ANAHUAC BSc Electronics Engineering ( awared best thesis work of Tamaulipas State inelectronics field).

Certifications

Scrum Product Owner Professional Certified SPOP.

Innovation Management Certified Professional IMCP.

Azure Fundamentals (AZ-900), Design thinking for innovation.

Tools

What tools do I work with as a Service Designer/Strategist:

Miro, mural

Figma, Sketch, Adobe XD

Balsamiq, Wireframe Pro

Slides, Canva, Prezi

PowerPoint, Word Google docs

VCode, Arduino IDE, Sketchup #D, Autocad

PS Lightroom, PS Photoshop, Vectormator

MS Project, Jira

Azure Cloud, Orcale Cloud, Docker, ChatGPT

SalesForce, Zoho, Hubspot

My methods and skills

Qualitative

Workshop facilitation

Interviews & observations

Generative sessions (such as co-creation)

Usability tests

Service Safari

Quantitative

Online surveys

Google analytics

Business analytics (NPS, Churn, ROI, CTR, ...)

Process Tools

As a designer/strategist, you’re not only a nerd rat sit in front a monitor, you have to be constantly outside your desk interacting with customers, stakeholders and everyone else involved in the project.

A service designer/strategist has a wide range of tools to get our goals. Understanding them and know when to apply them will help you out to make an impact and good profits.

Some of the tools I actually use are:

Affinity diagrams

Concept sketches

Customer journey maps

Ecosystem maps

Experience flows

Service blueprints

Service scenarios

User Personas

Stakeholder maps

Need bases profiles & personas

Process maps

Value proposition canvas

Lean UX Canvas

Process Models

Agile / Scrum

Design Thinking

Also feel free to take a look at my Linkedin Profile

Get in touch

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